Decision Details

  • General
  • Reports

This section allows you to view the general details of a Decision

Details

Status:
Decision Proposed
Title:
Customer Services Programme and Complaints Update (14.50 – 15.30)
Include item on Forward Plan/ Key Decision
No
Reference:
010600/2022
Urgent Decision - Not in Forward Plan
No
Details for Agenda Sheet

To receive a report from Wendy Griffiths Assistant Director Customer Services and Business Support on the Customer Services Programme and Complaints. (Report carried over from 9 September 2022).

Implementation Date (not before meeting on)
Fri 23 Sep 2022
Purpose
Key Portfolio
------ N/A ------
Decision Maker
Not Applicable
Chief Officer Decision Maker
Reason For Key Decision
Relevant Documents
Decision Type:
Committee
Decision Maker:
Co-ordinating Overview and Scrutiny Committee
Directorate
Other Information
Private Reason
Decision Outcome
Is the Decision Maker Aware of the Decision:
No
Is the Head of Services Aware of the Decision:
No
Is Decision County Wide:
No
Would the recommended decision be contrary to the budget and policy framework:
No
Decision Options:

Additional Information

Reg 10
Reg 11

Decision Criteria

This Decision does not contain any decision criteria records.

Wards

This Decision does not contain any Ward records.

Topics

This Decision does not contain any Topic records

Overview and Scrutiny

This Decision does not contain any Overview and Scrutiny records.

This section displays the history of the Decision.

Decision History

Date & Time CreatedUser Full NameStatus DescriptionDetails
12
 Page 1 of 2, items 1 to 10 of 16.
14/09/2022 11:39:29Sofia MirzaBusiness Item Created 
14/09/2022 11:39:29Sofia MirzaCommittee AddedCo-ordinating Overview and Scrutiny Committee
14/09/2022 11:39:29Sofia MirzaMeeting Added23/09/2022 2:45PM
14/09/2022 11:40:21Sofia MirzaStatus ChangedDecision Proposed [2]
14/09/2022 11:41:47Sofia MirzaReport AddedDocument ID 215134: Appendix A Customer Services Programme and Complaints Commitments Co-ord OSC 09.09.22
14/09/2022 11:41:56Sofia MirzaReport AddedDocument ID 215135: Appendix B_Customer Service Programme_Discovery Report_March 2022 for Co-ord OSC 09.09.22
14/09/2022 11:42:05Sofia MirzaReport AddedDocument ID 215136: Appendix C_Customer Service Programme YR2 Roadmap_proposed Co-ord OSC 09.09.22
14/09/2022 11:42:13Sofia MirzaReport AddedDocument ID 215137: Customer Services Programme and Complaints Report Co-ord OSC 23.09.22
14/09/2022 13:08:33Sofia MirzaReport RemovedDocument ID 215137: Customer Services Programme and Complaints Report Co-ord OSC 23.09.22
14/09/2022 13:13:18Sofia MirzaReport AddedDocument ID 215152: Customer Services Programme and Complaints Report Co-ord OSC 23.09.22

Approval/Comments

No history found.