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Details
Title:
Housing Ombudsman Annual Complaints Report and Self-Assessment Against the Complaint Handling Code 2024-2025
Include item on Forward Plan
Yes
Item Contains Exempt/Private Reports
No
Urgent Decision - Not in Forward Plan
No
Details for Agenda Sheet
Report of the Executive Director, City Housing
Implementation Date (not before meeting on)
Tue 13 May 2025
Purpose
To brief Cabinet on the performance of the
service against Housing Ombudsman’s expectations for 2024-2025.
Key Portfolio
Housing and Homelessness
Chief Officer Decision Maker
------ N/A ------
Decision Outcome
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On 13 May 2025 Cabinet:-
(i) Noted the contents of the Council’s annual self-assessment against the Complaint Handling Code;
(ii) Noted the contents of the Annual Complaint Performance and Service Improvement Report;
(iii) Noted the Housing Ombudsman’s findings of non-compliance with the Complaint Handling Code in 2024-25;
(iv) Noted the contents of the Council’s Compliments, Comments and Complaints Policy;
(v) Provided a written response to the documents at decisions (i) to (iii) for submission to the Housing Ombudsman ahead of the 30 June 2025 deadline.
THE DEADLINE FOR CALL IN IS 1600 HOURS ON MONDAY 19 MAY 2025.
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Would the recommended decision be contrary to the budget and policy framework:
No
Additional Information
Decision Criteria
This Decision does not contain any decision criteria records.
Wards
Acocks Green; Allens Cross; Alum Rock; Aston; Balsall Heath West; Bartley Green; Billesley; Birchfield; Bordesely & Highgate; Bordesely Green; Bournbrook & Selly Park; Bournville & Cotteridge; Brandwood & Kings Heath; Bromford & Hodge Hill; Castle Vale; Druids Heath & Monyhull; Edgbaston; Erdington; Frankley Great Park; Garretts Green; Glebe Farm & Tile Cross; Gravelly Hill; Hall Green North; Hall Green South; Handsworth; Handsworth Wood; Harborne; Heartlands; Highter's Heath; Holyhead; Kings Norton North; Kings Norton South; Kingstanding; Ladywood; Longbridge & West Heath; Lozells; Moseley; Nechells; Newtown; North Edgbaston; Northfield; Oscott; Perry Barr; Perry Common; Pype Hayes; Quinton; Rubery & Rednall; Shard End; Sheldon; Small Heath; Soho & Jewellery Quarter; South Yardley; Sparkbrook & Balsall Heath East; Sparkhill; Stirchley; Stockland Green; Sutton Four Oaks; Sutton Mere Green; Sutton Reddicap; Sutton Roughley; Sutton Trinity; Sutton Vesey; Sutton Walmley & Minworth; Sutton Wylde Green; Tyseley & Hay Mills; Ward End; Weoley & Selly Oak; Yardley East; Yardley West & Stechford
Topics
This Decision does not contain any Topic records
Overview and Scrutiny
Homes Overview and Scrutiny Committee
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Decision History
| 09/07/2024 13:55:39 | Lynda Parchment | Business Item Created | |
| 09/07/2024 13:55:39 | Lynda Parchment | Committee Added | Cabinet |
| 09/07/2024 13:55:39 | Lynda Parchment | Meeting Added | 13/05/2025 10:00AM |
| 09/07/2024 13:56:57 | Lynda Parchment | Ward Added | Acocks Green |
| 09/07/2024 13:56:57 | Lynda Parchment | Ward Added | Allens Cross |
| 09/07/2024 13:56:57 | Lynda Parchment | Ward Added | Alum Rock |
| 09/07/2024 13:56:57 | Lynda Parchment | Ward Added | Aston |
| 09/07/2024 13:56:57 | Lynda Parchment | Ward Added | Balsall Heath West |
| 09/07/2024 13:56:57 | Lynda Parchment | Ward Added | Bartley Green |
| 09/07/2024 13:56:57 | Lynda Parchment | Ward Added | Billesley |
Approval/Comments
No history found.