Decision Details

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This section allows you to view the general details of a Decision

Details

Status:
Implemented
Title:
Learning From Complaints
Include item on Forward Plan/ Key Decision
No
Reference:
001656/2016
Urgent Decision - Not in Forward Plan
No
Details for Agenda Sheet
Report of Service Director, Customer Services
Implementation Date (not before meeting on)
Tue 15 Mar 2016
Purpose
The purpose of this report is to inform the Audit Committee on how the Council and its Directorates respond to complaints and uses them as learning and insight when implementing service improvements.
Key Portfolio
Social Justice, Community, Safety, and Equalities
Decision Maker
Not Applicable
Chief Officer Decision Maker
1 Diamond
Reason For Key Decision
Relevant Documents
Decision Type:
Committee
Decision Maker:
Audit Committee
Directorate
Other Information
Private Reason
Decision Outcome
Noted.
Is the Decision Maker Aware of the Decision:
No
Is the Head of Services Aware of the Decision:
No
Is Decision County Wide:
No
Would the recommended decision be contrary to the budget and policy framework:
No
Decision Options:

Additional Information

Reg 10
Reg 11

Decision Criteria

This Decision does not contain any decision criteria records.

Wards

This Decision does not contain any Ward records.

Topics

This Decision does not contain any Topic records

Overview and Scrutiny

Corporate Resources Overview and Scrutiny Committee - NO MEETINGS

This section displays the history of the Decision.

Decision History

Date & Time CreatedUser Full NameStatus DescriptionDetails
12
 Page 1 of 2, items 1 to 10 of 11.
04/03/2016 12:57:31Lisa Adkins Business Item Created 
04/03/2016 12:57:31Lisa Adkins Committee AddedAudit Committee
04/03/2016 12:57:31Lisa Adkins Meeting Added15/03/2016 2:00PM
04/03/2016 12:57:31Lisa Adkins OS Committee AddedCorporate Resources Overview and Scrutiny Committee
04/03/2016 12:59:57Lisa Adkins Report AddedDocument ID 98703: Report - Learning Through Complaints
04/03/2016 13:02:46Lisa Adkins Contacts Edited 
04/03/2016 13:02:59Victoria WilliamsStatus ChangedDecision Proposed [2]
04/03/2016 13:03:20Victoria WilliamsGeneral Details Edited 
04/03/2016 13:05:11Lisa Adkins Contacts Edited 
12/05/2016 15:07:18Sarah StrideStatus ChangedImplemented [7]

Approval/Comments

No history found.